FAQ

FAQ

What is Humanity Direct?

Humanity Direct is a not-for-profit crowdfunding organisation funding medical operations for children in the world’s poorest countries whose families can’t afford them. Once a doctor has found a patient that fits the Humanity Direct criteria they are put on the website so we can find a donor to fund that operation. The patient then gets the care they need, we get an update on the outcome, the donor is told and the funds transferred to our medical partner. We are a charity registered in England & Wales Registered Number 1152275.

Do patients have to wait until they are fully funded before receiving their operation?

No. By posting the patient profile on the website we are giving our guarantee that we will fund the operation. The operation can then go ahead while we are raising the funds. As soon as we have confirmation that the operation is completed and the money is raised we can then transfer it to our medical partners. In some cases patients may have had an operation but are unable to pay their medical bill – these will be posted on the website as well.

Does 100% of my donation go to my chosen patient?

100% of the money raised goes directly to the hospitals to pay for the medical treatment of the patient you’ve chosen to help. Your donation does not help pay for any of our operational costs. Our over-heads are kept to a bare minimum. Our home is our head quarters and we do a lot of the work ourselves. We have funded the website and some small external help ourselves along with additional voluntary donations and funds from gift aid.

Who decides what patients are accepted to have their operations funded by Humanity Direct?

The doctors in the hospitals that we partner will send a patient to Humanity Direct if they meet certain criteria that is; the operation must be able to dramatically improve the patients life and be of a cost that the patients family could never afford. As soon as we receive the profile and are confident that we can fund the operation we post the profile on our website

What are the criteria required to receive Humanity Direct funding?

Doctors put patients forward for Humanity Direct to place on their website providing they fulfill two pieces of criteria: that the operation will dramatically improve the patient’s life and that they can’t themselves afford to pay for the operation.

What does my money actually pay for?

Your donation is spent on medical supplies, paying for a doctor to perform the operation, a bed to stay in, food, post surgery care and in some cases transport to and from the hospital.

What happens if I don't raise all of the money for the recipient I have chosen to fundraise for?

The fact that the recipient has been placed on the website guarantees that he or she will receive their operation, even if you fail to raise all of the money to pay for the procedure. In addition to this the recipient will be on our website and will be helped by other members of the public not just you and your friends and family.

How does an organisation or hospital become a partnership hospital or organisation?

Humanity Direct is always looking to work with new partnership hospitals and organisations in developing countries. I|f you think we might be able to work together then please contact us at info@humanitydirect.org to discuss this further.

What is the Universal Fund?

The Universal Fund has been set up so that donors who find it difficult to choose who to help fund on the website have the opportunity to leave the decision with us. When you donate to the Universal Fund 100 % of your donation will be received by one or more of the patients on our website. Often we use the money from the Universal Fund to top up a patients who are close to being fully funded

What is the voluntary donation towards the running of Humanity Direct spent on?

All voluntary donations go towards servers, bandwidth, maintenance and development of the website. Humanity Direct is one of the most technologically advanced and efficient charities in the world and it runs on a fraction of what other charities spend. We on the Humanity Direct team take no salaries or fees of any kind for our work.

How does the security of your system work?

Your donation is held by Humanity Direct in a Barclays donors’ client account until all the money is raised to fund the recipient. Following this, the money is paid directly to the hospital for the operation to be performed. No money is ever given directly to the patient or a third party.

How do you guarantee that my money won't be misspent?

We work with highly respected medical professionals and the donations go directly to the hospitals where they work specifically to fund the operation – never to the patient or to the hospital to spend how it wants. We have strong relationships with all of our medical partners but they are still subject to random spot checks to ensure that patient and operation information they’ve provided is true and correct. We also ask for photographic evidence before and after the operation.

What system do you use to transfer money and will a proportion of my donation have to cover the costs of that transaction?

We use Paypal and World Remit to transfer the donations. All the transaction fees are paid for separately by money received from Gift Aid not donations.

Aren't you allowing the problem of unaffordable medical care to continue by paying for people's medical care?

We strongly believe that developing countries should abolish user fees for medical care and choose a way to finance it that will ensure that the poorest can get the treatment they need. However, the reality is that in the world’s poorest countries where we work, either through corruption or poverty this isn’t happening. There are many charities doing amazing work to change this. In the meantime there are sick people who need our help now and that is where Humanity Direct fits in.

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Humanity Direct
Email: hello@humanitydirect.org
Mobile: 07725 813 010

Charity Number 1152275
2015© Humanity Direct
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